Frequently Asked Questions
Booking
How do I book a cab?
Fill the booking form on the home or cab page, or call +91 9415558431. We confirm within 5–10 minutes.
Do you offer 24×7 service?
Yes. Airport and railway pickups run around the clock.
Can I book for someone else?
Yes — just enter the traveler's name and phone in the booking form.
Cancellation & Refund
What is your cancellation policy?
Cancellations 6+ hours before pickup are free. Within 6 hours, a nominal ₹200 fee applies.
How are refunds processed?
Refunds are credited to the original payment method within 3–5 working days.
Drivers & Vehicles
Are your drivers verified?
Every driver is background checked, licensed, and knows the Terai region well.
Which vehicles are available?
11 categories — Alto to Luxury SUV, plus Tempo Traveller and Mini Bus for groups.
Payments
Which payment methods do you accept?
UPI, card, net banking, and cash. Partial advance is possible for outstation.
Do I need to pay upfront?
No advance needed for most local trips. Long outstation and tours require a small confirmation advance.